Published policy

Privacy policy.

Our original privacy and online-sales terms are preserved here, reorganized for readability without hiding the categories of information, uses, disclosures, rights, and order rules.

Effective January 1, 2020. This is our currently published policy and should receive legal review before the redesigned site becomes canonical.

Scope and effective date

Effective date: January 1, 2020.

This policy explains how Chandler Tactical Firearms LLC (“we,” “us,” and “our”) processes personal information through our website and other online and offline offerings, collectively referred to as the Services.

Information you provide

We collect account and contact information such as your name, email address, phone number, billing and shipping address, and information you submit when requesting service, support, a product, or a newsletter.

A third-party payment provider processes payment-card information. We do not directly collect or store complete payment-card information, though we may receive associated billing details.

We may also collect information you submit through documents, customer-service conversations, interactive features, surveys, events, business-development conversations, or job applications.

Information collected automatically

We automatically collect technical and usage information, which may include your IP address, device and browser details, cookie identifiers, general location inferred from IP, pages visited, links selected, activity frequency, and interaction duration.

We may use cookies, pixels, local storage, analytics services, and similar technologies to operate the site, understand engagement, remember preferences, improve performance, and support advertising or measurement.

Information from other sources

We may receive information from an organization on whose behalf you use the Services, from third-party login or platform services, or from other organizations and partners when you have made information available to them.

How information is used

We may use personal information to provide requested services and products, administer accounts and inquiries, process payments, communicate with you, answer support requests, maintain quality and safety, verify identity, prevent fraud, perform audits, enforce agreements, and comply with legal obligations.

We may also use information for research, service improvement, analytics, legitimate marketing, and the creation of de-identified or aggregated information that is no longer treated as personal information.

Cookies and related technologies

We may use operational technologies for access, security, and fraud prevention. Performance technologies may measure how our Services work. Functionality technologies may remember your preferences or prior activity. Advertising technologies may support content or ads related to your interests.

Browser and device settings can be used to block or delete many cookies, although some site features may no longer work correctly.

How information is disclosed

We may disclose information to service providers supporting our website, products, payments, marketing, customer service, analytics, and IT; to affiliates and business partners; and to an organization on whose behalf you access the Services.

We may also preserve or disclose information to comply with legal process, protect rights or safety, collect amounts owed, prevent loss or illegal activity, or complete a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or transition to another provider.

International processing

We may transfer, process, and store information in the United States and other countries.

Your choices

You may opt out of promotional email through the unsubscribe mechanism provided in those messages. Transactional or service-related communications may still be sent.

You can manage cookie and personalized-ad settings through your browser, device, and relevant industry opt-out services. We do not respond to browser Do Not Track signals.

Individual privacy rights

We do not sell personal information for purposes of the California Consumer Privacy Act.

Depending on applicable law, you may request confirmation of processing, access, a copy, correction, restriction, portability, withdrawal of consent, or deletion. We may require identity verification before fulfilling a request, and legal exceptions may apply.

Retention and security

We retain information for as long as needed to provide services, fulfill the purpose of collection, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce agreements, and comply with law.

We take reasonable security steps but cannot guarantee that internet transmission or storage is completely secure. We may send security, privacy, and administrative notices electronically.

Third-party services and children

Third-party websites and applications linked from our Services are governed by their own practices. We do not control those services and encourage you to review their policies.

Our Services are not directed to children under 13, or another age where required by local law. We will delete information we know was collected from a child in violation of law.

Policy changes and contact

We may post material changes to the website or communicate them as required by law. We may treat continued use after a new effective date as acceptance of the revised policy.

Direct privacy questions to us at Chandler Tactical Firearms LLC, 590 North Alma School Road, Suite 30, Chandler, AZ 85224, or info@chandlertactical.com.

Website and product disclaimer

Product availability, one-of-a-kind items, descriptions, and prices can change without notice. We describe used items according to our assessment and sell them as marked; used-item sales are final.

We sell and ship firearms, magazines, receivers, ammunition, and restricted items subject to federal, state, and local law. You are responsible for checking the law applicable to your location before ordering.

We ship new firearms in original manufacturer packaging with included magazines, accessories, and applicable warranty. Manufacturer warranty procedures and exclusions may apply to accessories, special orders, and integrated custom packages.

Online orders and fulfillment

We fulfill orders from warehouse or store inventory within 3–10 business days through common carriers, with tracking available for UPS and FedEx shipments.

We reserve the right to correct online title, description, image, accessory, availability, and price errors, refuse or cancel an affected order, contact you before processing, and require return of an incorrectly shipped unopened item before refund.

Ammunition purchases are subject to age and location restrictions, adult-signature ground shipping, and all applicable law. You must select ammunition appropriate for your firearm.