Customer policy
Returns & cancellations.
Our original return rules are preserved here in a readable format, including authorization windows, restocking fees, excluded products, and shipping responsibility.
This page reflects our current policy. Confirm the details with us before returning anything.
01
Return authorization
If you are not satisfied with a purchase, contact us for a Return Merchandise Authorization (RMA) within 10 business days after receiving the product.
We must receive the product within 10 business days after issuing the RMA. Include the original packaging, accessories, manuals, documentation, and registration materials that shipped with it.
02
Refunds, credit, and fees
We may exchange an unopened item returned in its original box, convert it to store credit, or refund it to the original payment method, less a 25% restocking fee.
We charge an additional 15% open-box fee for a sealed product that has been opened or removed from its original packaging, for a total published deduction of 40%.
03
Products that cannot be returned
We do not accept returns for the following categories:
- Special orders and products custom configured to the customer’s specifications.
- Products sold as-is or used, or products that have been installed or used after receipt.
- Firearms after transfer to the buyer.
- Illumination devices, electronic sights, optics, and night-vision equipment.
04
Return shipping
Use a carrier that offers tracking, and insure the package or declare its full value. If you choose a service without adequate tracking or coverage, you remain responsible for loss or damage in transit.
USPS offers limited tracking and may require a 30-calendar-day waiting period before starting a trace. You are responsible for shipping charges in both directions, including shipments you refuse.
05
Questions
Contact us at sales@chandlertactical.com with questions about a return before shipping the product.